Terms of service

TERMS OF SERVICE

Last updated: 10 June 2026

These Terms of Service apply to the use of the Tango Echo Delta online store and to all purchases made through the store.

By placing an order or using this website, you agree to these Terms of Service.

  1. COMPANY INFORMATION

Trading name: Tango Echo Delta
Registered address: Roggekamp 99, 1112 JA Diemen, The Netherlands
Chamber of Commerce number: 83583599
Email: info@tango-echo-delta.com
Phone: +31 6 12201718

  1. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to describe and display our products accurately.

Colours, textures and appearance may vary slightly depending on screen settings, lighting, materials and production methods.

Product descriptions, prices and availability may be updated without prior notice.

  1. ORDERS

By placing an order, you make an offer to purchase the selected products.

The agreement is concluded when Tango Echo Delta confirms acceptance of the order.

We may refuse or cancel an order in the event of:

  • an obvious pricing or product-information error;

  • suspected fraud or misuse;

  • payment failure;

  • lack of availability;

  • another legitimate reason.

If payment has already been received for a cancelled order, the amount will be refunded.

  1. PRICES AND PAYMENT

All consumer prices are stated in Euro (EUR) and include applicable VAT unless clearly stated otherwise.

Shipping costs and other additional charges are shown before checkout.

Payment must be completed using one of the payment methods offered during checkout.

  1. DELIVERY

Orders are processed within the period stated on the product page or in the shipping information.

Delivery dates are estimates unless a specific delivery date has been expressly agreed.

For consumer purchases, the risk of loss or damage transfers only when the customer, or a third party designated by the customer, receives the goods.

  1. RIGHT OF WITHDRAWAL

Consumers generally have the right to withdraw from a distance purchase within 14 days after receiving the order, without giving a reason.

To exercise this right, the customer must contact Tango Echo Delta within the withdrawal period at:

info@tango-echo-delta.com

Products must be returned within 14 days after notifying us of the withdrawal.

Unless the product is defective, damaged or incorrectly delivered, the customer is responsible for the direct cost of returning the order.

The right of withdrawal may not apply to:

  • products made according to the customer’s individual specifications;

  • personalized products;

  • sealed hygiene products after the seal has been broken;

  • other products excluded by applicable law.

A product is not automatically excluded from return merely because it is produced after ordering.

Further details are set out in our Return and Refund Policy.

  1. REFUNDS

Approved refunds will be issued using the original payment method.

We may withhold reimbursement until the returned goods have been received or until the customer provides proof that the goods have been returned.

Refunds will be processed within the period required by applicable law.

  1. CONFORMITY, DEFECTS AND COMPLAINTS

Products must conform to the agreement and possess the qualities that a consumer may reasonably expect.

If a product is defective, damaged or incorrectly delivered, the customer should contact us as soon as possible and provide:

  • the order number;

  • a description of the issue;

  • photographs where relevant.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price reduction or refund.

Nothing in these Terms limits mandatory statutory consumer rights.

  1. INTELLECTUAL PROPERTY

All content on this website, including logos, trademarks, product images, text, graphics, designs and other materials, is owned by or licensed to Tango Echo Delta.

This content may not be reproduced, distributed, modified or commercially used without prior written permission.

  1. ACCEPTABLE USE

The website may only be used for lawful purposes.

Users must not:

  • interfere with the security or operation of the website;

  • misuse account credentials;

  • transmit malicious software or code;

  • use the website to infringe the rights of others;

  • scrape or access the website in a way that disrupts or overloads its operation.

  1. THIRD-PARTY SERVICES

The store may use services provided by Shopify, payment providers, delivery companies and other service providers.

Their own terms and privacy policies may apply to their services.

Purchases made through this store are made directly with Tango Echo Delta, not with Shopify.

  1. LIABILITY

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Where legally permitted, Tango Echo Delta is not liable for indirect, incidental or consequential losses.

These limitations do not affect mandatory consumer rights.

  1. PRIVACY

Personal data is processed in accordance with our Privacy Policy.

We process personal data only where necessary to:

  • operate the store;

  • process and deliver orders;

  • provide customer support;

  • comply with legal obligations;

  • prevent fraud;

  • improve our services.

  1. FORCE MAJEURE

Tango Echo Delta is not responsible for delay or failure caused by events beyond its reasonable control, including:

  • transport disruption;

  • government measures;

  • power or network failure;

  • severe weather;

  • failure of essential third-party services;

  • other force majeure events.

This clause does not affect consumer rights that cannot legally be excluded.

  1. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The version in force at the time an order is placed applies to that order, unless a mandatory legal change requires otherwise.

  1. GOVERNING LAW

These Terms are governed by Dutch law.

Consumers retain the protection of mandatory consumer law applicable in their country of residence.

Disputes may be submitted to the competent court in accordance with applicable law.

  1. CONTACT

Questions about these Terms of Service can be sent to:

Tango Echo Delta
Roggekamp 99
1112 JA Diemen
The Netherlands

Email: info@tango-echo-delta.com
Phone: +31 6 12201718
Chamber of Commerce: 83583599